Despite struggles in the economy, the best & brightest businesses survive & thrive with outstanding service. Bob Paff discusses some recent examples.
I’m sitting in my car while the rain pummels the earth! I just left my neighborhood bank and the Head Teller lamenting about the Fat Cat bankers and their Fat Cat bonuses! She inspired me to send this out as I know she speaks for millions if not billions of people around the world who […]
Okay, so I must admit, while the breakfast is good, I’m tired of spending $15 for an omelet or $10 for the cheapest thing on the menu at Miss Shirley’s. Times are tough and they call for tough measures! I think the food’s good but not great. What you do pay for there is the “dining […]
Have we really become so insensitive and unkind that we need books to tell us how and why to be nice? Linda Kaplan Thaler and Robin Koval wrote a book a few years back called, The Power of Nice, How to Conquer the Business World with Kindness. Thaler and Koval run a successful New York Advertising Agency called The Kaplan Thaler Group. Our […]
With another mayoral election, for all intents and purposes, behind us, I have to wonder if we blew another chance! With historically low voter turn out, an apathetic electorate usually pushes the incumbent button – at least at the state and local levels. We all know what happened to most Democrats in the last national […]
At the close of the Inaugural Small Business Survival Summit last week, I was drawn to reflect on many of the highlights. While critics might bemoan the smaller than anticipated attendance, it would be a mistake to dismiss the event’s closing! All I can say is, if you missed it, you… missed it! The crowd was treated […]
As the economy sputters along and business owners struggle for ways to reinvent themselves, I pose a question to everyone out there who owns or supports a small business: who’s on your team? Reminded that it takes a village to raise a child, is small or even large business any different? When was the last […]
On the eve of the Small Business Survival Summit coming to the Baltimore Convention Center September 7-9, I’m reminded that in my 51 years I have never seen an economy like this. Compounding that and perhaps more difficult to fix is the sense of hopelessness, frustration and despair on the face of many Americans. It […]
Whether the question is “do you want fries with that order” or “of course we can do that,” business has to be trained and reminded that the customer is always right! On a recent Monday night after working late, I was desperate for dinner! A ham sandwich would have been great. Nowhere to be found. […]
Motivational speaker Bob Paff joins Jeff Salkin on MPT’s Your Money & Business, with expert advice for small business owners and entrepreneurs on how to stay competitive in a tough economy. He’ll also preview the upcoming Small Business Survival Summit.